At Furx Avenue, your satisfaction is our first priority. Help us achieve that by acknowledging the terms and conditions before placing an order. Furx Avenue reserves the right to change any terms and conditions without prior notice.
Non-refundable/Non-exchangeable policy
Customer’s address information and Privacy
Mode of Payment
*Please fill in the Order Form which is specially for this mode of payment
**Currently unavaliable until further notice. Only ATM Fund Transfer option.
Purchase (ATM Fund Transfers)
Visa / Mastercard / American Express/ Paypal**
**Currently unavaliable until further notice. Only ATM Fund Transfer option.
Delivery
Cancellation
Non-refundable/Non-exchangeable policy
- Strictly no refunds*, trades or exchanges – every item will be checked thoroughly before it is being sent out.
- There might be texture and color differences from picture and the actual product due to studio lighting. No exchange/refund can be made. Do trust that we will do our best to ensure the colour and texture is the closest to what we have in pictures.
Customer’s address information and Privacy
- We seek for your understanding that we will not be liable for any lost packages through mail. We do recommend registered mail and it is readily available at an extra charge of $3.00.
- Your e-mail address and phone number is needed to stay in touch with you during order and delivery, and also to notify you news of sales and events in the future.
- Furx Avenue does not share your personal information with any third-party companies.
Mode of Payment
- Visa / Mastercard / American Express**
- Paypal**
- POSB/DBS ATM Fund Transfer*
*Please fill in the Order Form which is specially for this mode of payment
**Currently unavaliable until further notice. Only ATM Fund Transfer option.
Purchase (ATM Fund Transfers)
- Items availability runs on first order, first serve basis.
- A confirmation invoice* will be sent to your e-mail AND/OR number upon receiving your order.
- Once your order is processed and invoice is sent, kindly make full payment within 48 hours or your order will be cancelled.
- After making payment, please send us a notification of your payment.
- We will send out another confirmation SMS and e-mail* after we receive full payment. *
Visa / Mastercard / American Express/ Paypal**
- Items availability runs on first order, first serve basis.
- A full refund will be made if item is out of stock.
- A confirmation will be sent to your e-mail and number upon receiving your order.
**Currently unavaliable until further notice. Only ATM Fund Transfer option.
Delivery
- All items will be delivered to you by postage only.
- Collection/Non-registered mail is free of charge.
- Items ordered are posted out weekly. All items will be sent out on Saturdays (for mail only).
- If the Saturday is a public holiday or an eve of a public holiday, items be posted out on Monday.
- If there is any delay in delivery on our side, customers will be notified immediately.
- We will not be responsible for any damage to the items during postage – we check our items thoroughly for quality before sending out any items.
- We are not responsible for the speed of the delivery. (4)
- We strongly advise customers to opt for Registered Mail* service because we will not responsible for any loss of mail.
- Tracking number for Registered Mails will only be sent to customers upon request.
Cancellation
- No refund for any cancellation by customer after ordered (for Preorders only)
- Refunds can only be made once item is out of stock.